A payment failed
What happens when a renewal does not go through, and what you need to do about it yourself.
A renewal can fail for ordinary reasons: an expired card, a bank declining an unfamiliar merchant, or not enough balance in your wallet.
Sitebefy does not currently send email, and the process that would normally follow up on a failed payment is not running. Nobody will be notified and nothing is retried automatically. If a payment fails, the only reliable way to find out is to look at the billing area of your account.
What to do#
Open the billing area and check the status of your subscription and the most recent invoice. If a payment failed, update the card or top up your wallet and pay again from there.
Will my sites be suspended?#
Not automatically. The process that suspends unpaid accounts is also not running today, so a failed payment does not take your sites off the air by itself. That is a reprieve rather than a policy: do not rely on it, and settle the payment when you notice.
Write to us at chidang@flexa.vn with your account email and we will tell you exactly what we see.