Troubleshooting

When something is not working: builds, sites, payments, AI requests and WordPress logins.

• My build failed or is stuckA build that will not finish, or one that ended in an error. What to check, and what to do about it.
• My site is downVisitors cannot reach your site, or see an error. Work through these four causes in order.
• A payment failedWhat happens when a renewal does not go through, and what you need to do about it yourself.
• I have run out of AI requestsWhat uses your allowance, how to see what is left, and the three ways to get more.
• I cannot log in to WordPress adminLocked out of your site's WordPress admin. Here is how to get back in.